What is the maximum size of the objects that can be printed?
The build volume of printer is currently 15 cm (x-axis) x 15 cm (y-axis) x 10 cm (z-axis). However, it is possible to design larger parts and then assemble them in a modular fashion with a proper design beforehand.
Why is there a triangle shaped object that printed with my model on the build plate?
This is technically called the "wiping" tower. It is used during the printing process to make sure silver is dispensing, and that any unwanted thermoplastic is deposited not on your print, but rather the tower structure.
There is a squeaking sound coming from my z-axis. What can I do?
The best thing to do is contact support. However, sometimes this issue can be caused by not enough lubrication. We recommend putting a small amount of synthetic grease on the z-axis rod to see if that fixes it, first.
There is a squeak coming from the x and y-axis. What can I do?
The best thing to do is contact support. However, sometimes this issue can be caused by not enough lubrication. We recommend putting a small amount of oil on the x and/or y axis to properly ensure it is coated for operation.
The alignment process seems stuck/frozen. What's going on?
During the silver alignment process the laser distance sensor is making very calculated readings in several locations around the build plate which are very difficult to notice by the eye. If you open the Voxel8 Control Interface "terminal" tab during the alignment process you can see commands that are getting executed during this process.
Why does the z-axis jog buttons in the Voxel8 Control Interface move the Build Plate in the opposite direction I expect?
The up and down arrows refer to the extruder heads and not the build plate. So, essentially even though the extruder heads are not moving, you should think of z-axis movement of the extruder head moving up and down, and not the build plate. This is just how OctoPrint works which is what the Voxel8 Control Interface is built on top of.
My nozzle is ripping the blue tape I have applied to the build plate surface. What is going on?
Your nozzle height is likely miscalibrated and too close to the build plate. This is a sign that you are printing "too low". You need to re-run the bed alignment procedure and move the nozzle up in very small increments.
Is the Voxel8 Printer capable of printing geometries which require support material?
Yes. We can print support material which is composed of the same thermoplastic dispensed by the left print head (i.e. we currently do not support dissolvable support material in the second printer head).
I have large, flat 3D printed part that keeps warping in a corner. How do I keep the part from doing this?
It depends on whether your build plate is heated and what material you are using. In the case of ABS and heated build plate, you may want to use some gluestick on the blue painter's tape applied to the plate. In the case of PLA, you should check the melt temperature of the material. You can try adding a brim, or a custom raft to give the part more surface adhesion. We also recommend try printing with the hood down to minimize thermal variance.
The thermoplastic filament is making a clicking sound when it's feeding into the extruder. How do I fix this?
Reseat filament by removing the filament and reinserting it. Make sure filament is free spinning from top of extruder to filament spool bay. Check out the skipping article if it persists and follow the instructions there.
My print job stopped without manual user intervention, what is going on?
Do you have embedded components inside your print? The printer may be pausing for component placement. Have you checked materials to make sure they are still loaded? A print head cartridge may have also come loose, so check those to make sure they are seated properly.
What methods can I use to get (gcode) files onto the Developer's Kit printer?
Normally you send gcode files over an internet connection from Dashboard. However, it is possible to upload sliced gcode files directly into the printer via the Voxel8 control interface. We support physical cable connectivity as well as wireless. We do not support USB or SD card side loading.
c.) You have not recently applied Voxel8 wiping solvent to your silver print head sponges and it is causing a clog (see a).
d.) You ran out of silver. Check the silver syringe and make sure silver is present in it and not empty or running very low.
e.) It is possible that your silver in the syringe has cured over a long period of time if you did not apply the blue caps to both ends of the material after removing it from the machine. Consult the silver handling & care page.
During alignment, I am receiving a an error dialog on the touchscreen that reads: "invalid literal for int() with base 10: 'Cartridge Inserted\nok 24571". What could be the issue?
This is a legacy error which means that one of your print head cartridges may be loose or unseated from the carriage holder. This can happen if a print head nozzle inadvertantly strikes the build plate for instance. First you should try removing and then inserting each print head (i.e. silver extruder and thermoplastic extruder) back into the machine, and seeing if error persists.
During alignment, I am receiving a an error dialog on the touchscreen that reads: "invalid literal for int() with base 10". What could be the issue?
This error message can occur if you attempt to do an operation too closely to the alignment procedure (e.g. home xyz and then clicking start alignment). The fix is to wait for the machine to respond between operations at this point in time.
During alignment, I am receiving a an error dialog on the touchscreen that reads: "Failure: Align Nozzles - Failed to get a reading from the laser error". What could be the issue?
This most likely means that the laser profilometer on the machine has either become unseated from its connection, or is out of range of a laser scan. This is very rare error. If you experience it, please re-run alignment and see if you can replicate the condition. If it continues, you'll want to contact support so that we can further troubleshoot the issue.
During alignment, I am receiving a an error dialog on the touchscreen that reads: "Failed to correct good silver printing height". What could be the issue?
This means that the Developer's Kit Printer laser scan during alignment failed to find enough silver on the build plate after it was dispensed. This is usually due to insufficient silver material loaded in the syringe, a damaged or clogged nozzle, or possibly very low silver pressure. Check out the silver calibration article, silver handling article, and troubleshooting page.
During alignment, I am receiving a an error dialog on the touchscreen that reads: "invalid literal for int() with base 10: 'Cartridge Inserted\nFFF Cartridge Removed\nCartridge Removed. Print cancelled, heating disabled\n// action:cancel\nok 24571
This means one or more print heads on the machine are not fully seated inside their respective cartridge holders. You should remove and reseat both the plastic FFF cartridge and silver cartridge to see if the problem is resolved.
Silver has stopped extruding and I am noticing a yellow/orange piece of material on the end of the red nozzle dispense tip. Why is this?
This could be due to wiping station sponge material that is clogged in the red dispense nozzle. You should replace the tip if this is the case. If it is possible to pause the print job and remove the sponge material from the nozzle without damaging it, then that is also something to try.
Silver has stopped dispensing on the machine. There is a brand new tip installed, silver inside the syringe, and there is pressure coming to the printhead when temporarily removing the loaded silver syringe, and attempting to "dry print" with silver. What could be the issue?
This is usually a hardware issue if there is a brand new red dispense tip on the machine. There are two common reasons for this: a lower level leak in the pneumatics system (which requires contacting support), or the solenoid has been accidentally unplugged.
For the second possibility, this requires first removing the silver print head. Secondly, removing the silver print head cover, and lastly searching for the black and red wires that may be unseated from the connector on the PCB of the print head inside the cartridge sleeve.
The Voxel8 Developer's Kit printer is making a sharp repeating clicking noise from the lower back right area of the printer. What is that? How can I make it stop?
This clicking noise is most probably the regulator that is part of the pneumatic system. This normally means that pressure cannot be attained. One of the first potential causes for this is an incorrectly inserted hose. You should check all the pneumatic hoses to make sure they are plugged in and pressure is maintained. A second reason might be trying to print silver without the silver properly loaded. You should verify that your silver has been loaded according to online instructions. Another potential problem might be a faulty pneumatic sled. This third problem requires a replacement pneumatic sled. However, you should contact support to troubleshoot your pneumatic sled to figure out what the root cause is.
The build plate is not heating on a print job. What could be the problem?
The most common explanation is that the build plate is not installed correctly. The first thing to do is check to make sure it is flat and well seated by gently trying to wiggle it while inserted into the magnetic mounts. Follow the instructions carefully from the initial setup.
If the temperature reading on the touchscreen is still "N/A", then it is recommended to open up the Voxel8 Control Interface (i.e. octoprint), and take a look for any errors in "Machine State".
Also try setting the build plate temperature under "Tool temperature" and with build plate set to some arbitrary temperature.
In terms of hardware, it is possible that the pogo pins on the machine itself have silver debris causing a short in the plate. You should clean the area under the build plate of all thermoplastic and silver debris to be sure.
A last thing to check is that the temperature is actually set correctly in the Dashboard interface for the particular print job selected.
NOTE: At this time there have been no reported cases of build plates malfunctioning out in the wild. It is usually an incorrectedly seated build plate that is missed on a quick exchange of the plate during or before printing.